Ally Castellano is an accomplished customer service professional with an impressive creative background in the entertainment industry. She is a Certified Zendesk Support Administrator with over five years of experience who has garnered hands-on expertise in customer service optimization, chargeback dispute management, and associate training.

Ally is a disciplined professional who excelled in Philosophy & Religion at State University of New York College at Old Westbury and Drama at Talent Unlimited High School. Her professional experience includes working as a Product Support Specialist at MikMak, Sampler at Duvel Moortgat, Customer Support Coordinator at TIDAL, Fraud Analyst at MoviePass, Customer Experience Representative at MoviePass, Box Office Manager at Urban Stages, Server at Major Food Group, Venue Manager at Futsal Across America, Educational Aide at The State University of New York, and Academic Liaison at Global Scholarly Publications.

Her passion for customer service optimization and expertise in the entertainment industry makes Ally a valuable addition to any team.