Lucy McClelland is an accomplished Customer-focused Success Manager with over a decade of experience in the industry. Her mission is to create a collaborative and productive team environment that drives tangible results while also prioritizing customer satisfaction. McClelland is recognized for her adaptability and ability to bring cross-functional groups together to help customers succeed. Her expertise lies in leveraging innovative technology to market to customers in eCommerce and Retail sectors.

She graduated with a Bachelor of Science in management science from the University of California, San Diego.

Throughout her career, McClelland has held several key roles at Salesforce and Cisco Systems. She started as an IT Analyst at Cisco Systems and later served as a Project Manager at Cisco Systems before moving on to Salesforce. At Salesforce, she held various positions, including Senior Principal Customer Success Manager, Principal Customer Success Manager, Manager of Program and Project Management, and Senior Program Manager.

McClelland's expertise includes customer success management, project management, and IT analysis. She is passionate about using technology for marketing in retail and eCommerce sectors.