Shirley Yang is an accomplished Lead Product Researcher at Intercom, who earned a Bachelor of Arts in Economics and Psychology from the prestigious University of California, Berkeley. With her strong educational background and expertise, Shirley has excelled in her career and become a respected leader in her field.

Throughout her professional journey, Shirley has become an expert in various areas of product research, working on different projects using her proficiency in market research, customer interviews, survey design, data analysis, and user testing to provide recommendations to different stakeholders. Her work at Intercom has contributed significantly to the development of various software products, and her insight has led to positive user experience, improved functionality, and increased customer retention.

Shirley's professionalism and proficiency in product research have made her a valuable asset in her organization. Her focus on user needs has enabled her to deliver research insights that drive product development and business outcomes. In her free time, Shirley is an avid world traveler and enjoys trying new foods, hiking, and reading.