City University of New York - College of Staten Island - School of Business

The City University of New York

UX Design Student

Greater New York City Area

4N Medical Care

Office Manager and Receptionist

- Supported high volume office for Internal Medicine doctors and several specialists• Onboarded new patients, thoroughly input information into E-clinical Works, ensure that patient received and signed HIPAA forms, and verify insurance status • Submitted online referrals for specialists, including corresponding ICD-10/CPT codes• Received patient radiology/biopsy results and specialist notes via fax, attach to patient  charts, and assign to corresponding doctor for review• Coordinated with specialists and other team members to assure payment and copay collection

Mercy Medical Care

Receptionist

Social Media Marketing Coordinator    • Jointly worked with Engineers, Architects, UX team and Product Director in the development of a Referral Reward program for the Moven app• Collected UX feedback in order to optimize app efficiency for later releases • Managed daily social media posts for Twitter and Facebook via Buffer and Instagram; and engage with followers• Worked closely with PR and Marketing firms to coordinate efforts surrounding Moven awards submissions, representation/attendance at Fintech events, recruiting contributors and approving content for the Moven blog, as well as effectively sharing press releases• Corresponded with followers regarding questions about company policy, account inquiries, etc.Community Manager• Verified customer application through extensive background check via proprietary in-house platform, Appy, in order to avoid identity fraud • Used CBW Bank system and coordinated with liaison in order to solve customer account discrepancies and inquiries• Engaged with users and troubleshoot common charges and fees• Rated as high quality Customer Experience manager by ZendeskGuerilla Marketing Team Lead    • Hiring Manager for Marketing Intern program• Campaign Manager for events such as Smorgasburg, in order to gain mobile app awareness• Oversaw and approved marketing material for full funnel approach

Moven

Community Manager and Social Media Marketing Coordinator

Intern

- Assisted clients with basic banking transactions and cross-sell products and services and trained new tellers• Resolved and answered any inquiries regarding client checking/savings account• Assisted Supervisors with audits of Teller Cash Recycler (TCR) machines and bi-weekly cash shipments

Teller

Pharmacy on Fifth

Pharmacy Technician

Amira Kalil