Stanford University

Stanford University Graduate School of Education

Senior Director of Program Operations at Minerva Project

San Francisco Bay Area

Minerva Project

Senior Director of Program Operations

- Scaled customer support for a global portfolio of partners by hiring, training, and managing our first Technical Account Managers.
-  Led Technical Account Management and Customer Support functions to provide stellar customer service to our partners' learners on Forum, Minerva's innovative teaching platform.
-  Built all operational and account management processes for Minerva Project's partnerships. Fully adopted and used by Product, Engineering, Academic, Support, and Business Development teams.
-  Spearheaded company-wide culture-building initiative and developing new People Operations processes (e.g., onboarding, offboarding, feedback cycles, goal-setting).

Director of Program Success

- Launched initial Work Study Initiative resulting in 100 roles and $400,000 of revenue.
-  Owned applicant outreach efforts in U.S. and Canada in 2018, securing 13 percent of c/o 2022 enrollments.

Director of Outreach and Partnerships

Coursera

Manager, U.S. Partnerships

Develop and set strategy with university leadership and faculty around unique online educational opportunities to be offered at a global scale so learners can transform their lives.

Strategic Partnership Manager

Visited universities and K-12 schools in Surabaya and Jakarta presenting successful ed tech implementation case studies.

U.S. Department of State - U.S. Embassy Jakarta, Indonesia

Target of Opportunity Speaker

Team Lead: Connecticut Statewide Implementation
Marketing Liaison

- Managed team of three Account Managers to implement training and services for CT educators in 60 districts
- Designed and implemented new CT educator engagement strategy for 2014, leading to statewide conference
- Increased platform adoption to 90% of clients through trainings with high-level district representatives

BloomBoard

Senior Account Manager

Provide writing guidance and editing services to thirty-one high school seniors on personal statements and supplementary college application essays via email, phone, and video-conferencing against set deadlines.

Create “Best Practice” college essay writing emails.

Assist students in prioritizing essays and in developing actionable plans for completing essays on time.

Create, organize, and maintain spreadsheet with data about students’ essay writing and Common App progress.

College Tuition Assistance, Inc.

College Essay Manager

- Co-led four local and international professional development workshops, resulting in new partnerships
- Coordinated a 7-part blog series for partner foundations, providing organizational, editing, writing guidance
- Re-conceptualized and executed new engagement strategies for high-value project, leading to contract renewal, increased communication (monthly calls), and two additional partner-led projects

Institute for the Study of Knowledge Management in Education

Researcher and Community Coordinator

- Led a team of 15-20 volunteers in preparing and executing 30+ personalized programs per month
- Established and maintained professional relationships with over 50 businesses, non-profits, and State Department representatives
- Trained 5-10 new volunteers each month on general programming and IVLP’s client management system

Institute of International Education

Program Coordinator

Provided administrative assistance for the first week before demonstrating a keen ability to engage high school interns and adults alike in comfortable discussions about their goals, aspirations, and plans. Showed that I was an adept listener and effective communicator.

Subsequently given the opportunity to lead college admissions workshops with high school students and proctor both SAT exams and English Language exams, a task never before given to an international intern.

AMIDEAST

Intern

Serving as Co-director for two years required that I coordinate with my co-director on recruiting strategies, curriculum development, and logistics.

After two years as Co-director, I produced a brief report with a list of recommendations for continued growth and success of the program, including an application process, an updated and dynamic curriculum, and closer partnerships with teachers from the two schools.

Project W.R.I.T.E.

Co-Director

- Built campaign team with Senior Recruitment Director, with input leading to two new hires
- Established new relationships with four S.T.E.M. departments to reach applicants in high-demand majors
- Team efforts resulted in 200 percent application increase through direct applicant outreach and consultation

Teach for America

Campus Campaign Manager

Institute for International Public Policy

Fellow

Served as a Public Policy Peer Advisor for three years; Performed with performing-arts group Stanford Taiko for four years

Rudy Rubio