Paul Lavoie is a seasoned technical professional with over 12 years of experience in various roles at Dell and currently working as a Business Systems and Support Analysis Manager at Wi-Fi Alliance. His expertise includes global social media strategy development, Wi-Fi product certification, and creating processes and policies to serve membership better. He boasts an extensive range of skills, including working with various systems and software, hardware, databases, and networking. He holds several certifications such as Microsoft Certified Professional, Security+, Linux+, and ITIL v3 Foundations. He studied Criminal Justice at Cambrian College.