SUNY Brockport

Newburgh Free Academy

Business Consultant by day/Health and Wellness Visionary Business owner by night/ I help you have better energy, better sleep and feel healthy everyday!

Charlotte, North Carolina, United States

Wells Fargo

Lead Business Systems Consultant

Business Systems Consultant

- Understand functional specifications and provide feedback on documentation.	Create and maintain well-defined test cases for manual testing and to leverage for automated test scripts. 	Analyze and identify application and system structures and associated issues.	Conduct software testing to include database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability. 	Document software defects in the issue tracking system and proactively communicate with software developers.

Tyler Technologies

Quality Application Analyst

- Coordinate the Testing Effort of the V1/VR  IVR applications	Assist line of business with issue resolution and escalation of issues	Liaison to project management	Liaison to all upstream applications	Liaison to our technology partner Convergys	Assist in gathering all business requirements and gap analysis	Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes.	Test Lead for the IVR Merger test team with coordination of application tasks and requirements and ensure that customer’s expectations are understood and met.	In conjunction with the business testing team, have overall responsibility for successful testing and implementation of assigned applications	Create test plans, oversee test script creation, manage testing resources and script execution for all merger releases	Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes.	Assist in the interviewing process of perspective project resources.	Supervise and coach resources on project tasks and responsibilities.

Wachovia Corp

IT Business/Design Analyst

- Collaborate with project team and business areas as appropriate throughout the development, test, and implementation of a new Commercial Loans System.	Collaborate with project team from data mapping, coding, testing, field validation thru implementation of a new Commercial Loan System	Responsible for balancing the system conversion. 	Assist line of business with issue resolution and escalation of issues	Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes.	Business Analyst for Mergers and acquisitions.

TD Banknorth

Commercial Loans Application Support/Business Analyst

- Coordinate the Testing Effort of the appropriate applications	Assist line of business with issue resolution and escalation of issues	Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes.	Assist Merger test team with coordination of application tasks and requirements and ensure that customer’s expectations are understood and met.	In conjunction with the business testing team, have overall responsibility for successful testing and implementation of assigned applications	Create business designs, oversee test script creation, manage testing resources and script execution for all merger releases	Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes.

Wachovia, A Wells Fargo Company

IT Business Analyst/Test Coordinator

- Assist in developing an automated test environment.	Responsible for tracking issues and maintaining the tracking database; 	Perform new release testing and regression testing, create test scripts; 	Assist in developing training and business requirement documentation  	Create custom installs for new and updated software releases 	Create screens using a screen tool (work with Adobe Acrobat)	Assist customers with technical support issues

Coss Development Corporation

Quality Assurance for Insurance Desktop Solution

- Work with customer management and senior team members to gain an understanding of business requirements, and ensure that customer’s expectations are understood and met.	Research and evaluate available technology and alternative solutions, and make recommendations regarding hardware, software, and specifics to the project lead.	Assist in preparation for project plans.	Create business designs	Create test scripts and complete testing before enhancements are implemented.	Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes

First Union National Bank

IT Business Analyst

- Work with customer management and senior team members to gain an understanding of business requirements, and ensure that customer’s expectations are understood and met.	Research and evaluate available technology and alternative solutions, and make recommendations regarding hardware and software.	Create project plans, business designs and test scripts.	Complete user testing before enhancements are implemented.	Provide day to day automation and support on prime equity line products	Business Analyst for VRU project testing on TN3270 mainframe

First Union Home Equity Bank

Information Systems Business Analyst

- Collected delinquent prime equity line and national account portfolio accounts.	Worked out repayment plans with delinquent customers.	Reviewed financial information with customers.	Created monthly reports for management. 	Worked on TN3270

Adjuster for Mortgage Collections

- Assisted with the training of new collectors.	Collected and worked out repayment plans for bank owned and serviced portfolio.	Communicated with vendors and attorneys to prevent foreclosures of delinquent customers.	Worked with attorneys on bankruptcies.

Peoples Heritage Savings Bank

Senior Mortgage Collector

- News Videographer/News Editor for local CBS affliate.	Commercial Videographer for local CBS affliate

Lisa Diaz

Lisa Diaz