John Rafter is a seasoned professional with extensive experience in operations management across various industries such as financial, services, information technology, and human resources. Rafter is an alumnus of top-notch institutions such as Princeton University and Stanford University Graduate School of Business, where he studied Mechanical and Aerospace Engineering, High Temperature Gas Dynamics, and MBA.

With over 30 years of experience, Rafter has worked with well-known companies such as Cisco, Citrix Systems Inc., Sun Microsystems, Deloitte Consulting, and Rainmaker Systems, where he served as the Global Account Manager and Senior Director of Renewals Solutions and Strategy. Rafter was also the COO of technology startup, Solid Instance Inc., where he set up operating infrastructures such as finance, IT, facilities, and HR from scratch.

Rafter's expertise lies in acquisition integration, customer experience, financial, IT, and HR operations, corporate strategy, business network transformation, market analysis, and business ecosystems. He specializes in driving customer success by improving training and education, enhancing customer experience, and creating high-value services interactions. He is a client and customer service-focused individual with significant experience in corporate strategy consulting.

John Rafter is currently the Senior Vice President of Customer Success at HyTrust, where he uses his extensive experience to drive customer success. He holds himself to the highest standards and has been responsible for annual operating budgets between $9-$25MM.