Timothy Cheng brings over 15 years of experience in customer success, service, sales, account management, professional services, and project management in the software industry. A graduate of York University with a degree in B.A., Economics & Statistics, Cheng is a seasoned professional with extensive knowledge of the business and technical aspects of software. Throughout his career, he has managed client portfolios generating over $2M in annual recurring revenue. With expertise in both startups and large corporations, Cheng has led clients towards software optimization and industry knowledge, resulting in accelerated software adoption and return on investment.

Cheng's experience includes positions such as Success Plan Manager & Team Lead, Success Manager, and Customer Success Manager at RLDatix. Additionally, he has held Customer Support Analyst roles at Cetaris, Wave HQ, and Jonas Software. Cheng's earlier career includes an Order Control Assistant position at Ganz, a Customer Service Representative role at Business Information Group, and Accounts Receivable Clerk position at the same firm.