Alex Canedo is a highly experienced Systems Strategist and Operations Expert with a passion for creating better experiences. With over 10 years of experience in leading startup operations, Alex specializes in partnering with women founders and entrepreneurs to improve processes, workflows, and customer experience, enabling them to grow their businesses confidently. Alex holds a BS in Journalism, Public Relations, and Spanish from California Polytechnic State University-San Luis Obispo and has furthered their Spanish studies at Universidad Rey Juan Carlos.

As the Director of Customer Experience and later as the Head of Customer Experience at Bungalow, Alex showcased their expertise in managing and enhancing customer satisfaction. With a focus on operations and strategy, they demonstrated exceptional leadership skills, ensuring seamless and efficient operations. Prior to this, Alex served as the General Manager at Bungalow, further honing their skills in managing and overseeing day-to-day operations.

Before their tenure at Bungalow, Alex worked as a Senior Implementation Manager at Castlight Health, where they successfully led implementations and customer operations. They also served as the Implementation Manager (via Jiff acquisition) and the Customer Operations Manager (acquired by Castlight Health) at Jiff, Inc., where they showcased their ability to drive customer success through effective operations management.

Alex's professional journey started as the Marketing and Operations Manager at App Empire, where they gained experience in marketing and managing operations. They also worked as a Public Relations and Social Media Consultant at Get the Word Out llc, further showcasing their expertise in public relations and social media management.

Outside of work, Alex enjoys looking for adventure and teaching yoga and meditation. They are also passionate about exploring creative outlets, which inevitably blend into their work ethic, communication style, and passion for anything they do.

To learn more about how Alex Canedo can help improve your operations and customer experience, you can book a call on their website at https://www.hqalchemy.com/.