John Ho 何重義

John 何重義, a world-class customer success leader with over 20 years of experience in the technology industry, has made significant contributions to the development of customer loyalty programs, customer success programs, branding, and client services experience. John's versatile background in mentorship, technical support management, and proficiency in Mandarin has enabled him to connect with a diverse range of clients across the globe.

John graduated from Southern Illinois University at Edwardsville with a B.S in Management Information System. Throughout his career, he held numerous leadership positions, including his role as Global Head of Customer Success at HamsaPay, Director of Customer Success at Codility, and Director of Customer Success at Malwarebytes. John's role as a Vice President of Customer Success at HamsaPay enabled the development of strong relationships with both clients and executive teams. His expertise in customer success management and technical support management has made him a valuable asset to companies such as CA Technologies, VMWare, Microsoft, and MobileIron, among others.

In 2015, John co-founded Service Matters, LLC, an organization that specializes in improving customer experience and loyalty programs. John's passion for mentorship and customer success has allowed him to affect change in others, both upwards to executives and downwards to team members. John's attention to detail and dedication to customer satisfaction ensure that both the company and customers' needs are met.