Bobby Brown is a seasoned post-sales operational leader and technology expert who has thrived in highly disruptive markets. In his career, he has focused on ensuring business efficiency, scalability for future growth, and maximizing customer revenue retention, product adoption, and net recurring revenue (NRR). Brown's achievements have been powered by his unique management style that leverages analytics and metrics to build sustainable and scalable organizations.

Brown's impressive career highlights include the design and building of a highly scalable organization that supports self-service through Enterprise around the world during his tenure as Global Head of Customer Experience at MessageBird. He also transformed Twilio's Global Customer Success Program during the company's fastest growth phase. Additionally, Brown was on the founding team that developed and launched one of the world's first cloud computing (IaaS) technologies.

Apart from his professional achievements, Brown is an avid tennis player and traveler who enjoys music. As a team leader, he creates a hardworking yet fun environment that inspires his team members to accomplish great things.

Brown holds a degree in Business from Diablo Valley College and has served in various executive roles in leading technology companies such as Twilio, RiskSense, ScaleArc, and GoGrid.