Jeff Amen is a seasoned business transformation and process improvement expert with a proven track record of delivering sustainable results for global financial services, healthcare, and technology/telecommunications services. He holds an MBA from the University of Kansas and a Bachelor of Science degree from the University of Nebraska-Lincoln. Jeff has held various leadership roles at Sprint, Western Union, First Data Corporation, SunGard Availability Services, and Charles Schwab, among others. He is the former Board Member at Colorado Performance Excellence and served as the Sr. Director Of Process Improvement at Centene Corporation. Jeff specializes in developing and deploying actionable strategies, establishing the tools, talent, and environment for excellence, driving execution of project portfolios, and developing the scorecards that keep the compass pointed towards results. His areas of expertise include Hi-Performer Teams, Process Innovation/Process Improvement, Lean/Six Sigma/Continuous Improvement, KPIs/Performance Metrics & Analytics, Kaizen/Work-Out Facilitation, Change Management, Project Management, Transformation Technologies (Intelligent BPMS, ERP, RPA), Agile Scrum, and Design Thinking, ITIL/IT Service Management, and M&A Integration.