Don Birch is a seasoned service delivery and IT manager with extensive experience in enterprise strategy and technology roadmaps. With over a decade of experience in client delivery across various complexity levels, scope, and technology, he has been actively involved in managing sales and delivery processes, ITIL alignment, and leading IT teams to become value drivers to their business. He has worked for well-known companies such as Cloud Sherpas, Accenture, and Nintendo, providing service as a Sales Capture Manager, Service Delivery Manager, and IT Manager. Don Birch is an expert in IT infrastructure management, software development, service management, and leading IT teams.