University of Portsmouth

IT Support In-Charge at AWRostamani Group

Manage and Implement IT related projects/initiatives (Oracle E-Business Suite, Networking, Security, Attendance system, Etc.) Day to day E-Business Suite 1st level technical support, especially in Order management, Inventory, service modules Perform necessary trouble shooting to resolve and Identified Application Issues Coordinate with Oracle Application Support/DBA team for necessary solutions Perform any Application setup necessary to resolve Identified Problems Document and maintain the Issue Analysis and Resolution documents Test and verify resolutions of identified problems Manage, plan, administer the activities associated with the running applications Escalate and follow up the unresolved pending issues Training KSA staff on Oracle Application.Manage and Administer overall Day to Day IT operations in KSA (Riyadh & Jeddah).Implement and manage current and new IT infrastructure readiness with 3rd party coordination to ensure business is operational with minimum disruption and maximum availability. Coordinate with Dubai IT Head Office for any application related escalations and 2nd level support for issues and resolutions.Manage total IT Procurement and IT budgeting for KSA. Managing Data Networking, Telecom and CCTV security Projects for new sites and administering current IT infrastructure in Riyadh and Jeddah

AWRostamani Group

IT Support In-Charge (KSA Operations)

Exporters of  Coir Fiber and Coir related products

Lanka Fibex Exports Pvt Ltd

Director

ESSENTIAL DUTIES AND RESPONSIBILITIES:Promoted to Support Supervisor by considering the ability, knowledge and experience.Managing of helpdesk support staff and allocating resources accordingly  Basic administration of CITRIX and RDP ServersCoordination and assisting Management for Budgeting and IT Business Plan for the Group companies IT requirements Coordinating with Department management for Any IT Requirement while having Capax Summary done for respective requestAnalyse each requirement and have a feasibility study done while giving best possible solution and result taking in to the consideration of cost and support service consideration.Defining and assisting management on IT policy implementationsRegistering all incidents related to desktop services and assigning to first level support team for quick resolution while providing second level support by prioritizing based on severity and urgency of callsActing as procurement and release management team for new Hardware, applications and services by taking ownership of new service request and escalating if neededTaking Ownership for all incidents and Identifying trends and potential problem sources and producing information's and resolution to management related respective incident and problem.Coordinating with vendors for requesting quotes and for third party support service coordination related to desktop hardware, software applications. Manage the overall IT procurement cycle for the Group companies.IT Asset Management (Maintaining reasonable and accurate up-to date Asset of all IT assets across the group companies by maintaining proper CMDB information)Review, test, and determine whether desktop computers, software and various hardware components, meet group standards for quality / standardisation and network compatibility.

ROSTAMANI GROUP

Support Supervisor

Group IT ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible of daily backup tapes of all the servers.Basic administrating and managing 12 Citrix servers and 4 RDP Servers Inventory coordination regarding repair issues and coordinating along with respective department managers for the same.Supporting cooperate users (more than 1000 user and 13 group companies) regarding all software, Networking and hardware related issues.Assisting server and network administrator regarding any end user support issues.Installation of software and setting up hardware peripherals in the branch locations

Al Rostamani Group

Support Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES:Initial installation and software configuration of thin clients systems Upgrading existing PC for better performance Providing solution for end users in software as well as in hardwareNetwork cabling and extending network points.Installing software to the CD Sever and configuring the use of those soft waresReporting event logs and any errors in the servers to the senior in-chargeInstalling printers and configuring print serversMail configuration on PC for external and internal mails

DUBAI NATIONAL SCHOOL

Helpdesk Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES:Solving Clients Network, Hardware & software Problems (on-site and in-house).Installing Windows 9x-Me-2000Pro, NT Server- Workstation and Server2000.Installing software using Norton Ghost 6.05 softwareRelocating PCs in a network and configuring the same to the network settings Administration of Windows NT Exchange 5.5 and Proxy Server 2.0.Installing different clients for NT and configuring mailboxes.Supporting NT server in the Enterprise.Troubleshooting problems related to Motherboard, Network, Printers and other peripherals.Installing configuring and troubleshooting network printers.Assembling PCs (both new configuration and upgrading)

Luqmaan Izzath