Matthew Searle is an experienced customer support professional with a proven track record in managing award-winning teams across different organizations. After studying Business Management at Massey University, he has accumulated over a decade of expertise providing fast, accurate, and empathetic support to a wide range of customers. Matthew's expertise goes beyond managing teams - he has a sharp eye for analytics and data-driven approaches, enabling him to improve the performance of his team consistently. His exceptional leadership skills and focus on delivering the best customer experience have seen him rise through the ranks at various organizations, including Upstock, Mobi2Go, Qwilr, and Vend.

Matthew's experience includes working within high-growth startup environments, digital products, and in the hospitality and tourism industries, which has honed his people's skills, creativity and adaptability. He holds a Bachelor of Business Studies from Massey University and has obtained valuable experience working in different industries. In addition to his hardworking attitude, Matthew also has talents in the beer industry, as he was a Brewery Assistant at Parallel 49 Brewing Company.

Matthew's interests include improving team support and leveraging data-driven analytics to derive insights and improve performance continually. With his substantial experience building and motivating teams, he looks forward to new challenges that can allow him to make a significant impact in providing excellent customer support.