Brett Sims is a highly accomplished manager with expertise in successfully implementing and managing top talent to ensure satisfied customers and sustainable processes. With a focus on sales, marketing, and financial acumen, Brett skillfully guides leadership teams to make effective decisions and achieve desired results. Brett has a demonstrated ability for optimizing technology solutions to meet business requirements and achieve organizational success. Brett's specialties include customer-facing escalation management, staff development and mentoring, technology and financial management, strategic technical planning and technical staff recruiting. Brett has received accolades from leadership and colleagues for encouraging skill development and continuous learning among team members. Prior to his current role, Brett served as a Technical Delivery Manager at Verint and Director of Operations at BlueWave Computing.