Neil Alafriz is a seasoned customer support specialist with years of experience in managing startup companies' customer service and data management departments. Neil has expertise in process development, problem-solving, time management, staff support, training, coaching, and policy implementation to prevent problems. Neil has strong computer skills and is proficient in Microsoft and Google suite of products, and software programs such as Brightpattern, Zendesk, Olark, RelateIQ, MySQL, Stripe, Buzzstream, and Streak. Neil is tech-savvy and skilled in conducting audits and data analyses to identify areas for improvement in employees. Neil has exceptional communication skills and demonstrates strong leadership skills that motivate others to perform. Neil is an excellent listener and takes initiative in providing solutions, demonstrating attention to detail. Neil has studied BS Nursing and Social Sciences, majoring in Social Anthropology and Psychology at the University of the Philippines.