Grace Lutheran College

National Account Manager, Trend Micro

Brisbane, Australia

Trend Micro

National Account Manager

- Managed multiple accounts across key retailers including, Harvey Norman, The Good Guys, JB HiFi, Camerahouse, VideoPro and Teds.-  Developed a new brand into the notebook space.-  Maintained extensive product knowledge across six categories, Digital cameras, Notebooks, Monitors, Printers, tablets and hard drives.-  Developed, grown and maintained strong relationships with both clients and peers.-  Trained the sales staff on all products and helped them overcome any objections they       may have had.-  Proficient with both Microsoft office and SAP.-  Monitored market trends and activity.-  Negotiated deals to ensure the sale was secured but maintained profit.-  Consulted with clients after sales to resolve problems and provide ongoing support.-  Maintained a meticulous call cycle.

Samsung

Dealer support manager

- Interviewed job candidates and made staffing decisions.-  Assisted in managing a multi million dollar business-  Assigned employees to specific duties to best meet the needs of the store.-  Examined merchandise to verify that it was correctly priced and displayed.-  Planned budgets and authorized payments and merchandise returns.-  Scheduled and led weekly store meetings for all employees.-  Reported to the Franchisee regarding all store and staff issues.-  Trained and developed new associates on POS system and key sales tactics.-  Personally set sales records of almost $2 million per annum in revenue.- Consistently maintained a high standard of merchandising, which was clean, appealing and   engaging. - Consistently drove repeat business due to exceptional customer service

Harvey Norman

Store Manager and sales

- Promoted from sales to manager within 6 months-  Interviewed job candidates and made staffing decisions.-  Managed staff of 12 sales associates, 1 assistant manager.-  Trained staff on sales techniques.-  Assigned employees to specific duties to best meet the needs of the store.-  Ensured the store looked well merchandised, tidy and adhered to the company’s standard.-  Examined merchandise to verify that it was correctly priced and displayed.-  Ensured KPIs were consistently being met and exceeded by all staff.-  Deliver exemplary customer service at all times.

Jeanswest

Store Manager

- Promoted from bar staff to bar supervisor within 3 months.-  Consistently delivered a high level of customer service and satisfaction.-  Trained the staff-  Ensured the high staff morale was maintained.-  Minimised wastage-  Coordinated and ran functions of up to 100 people.

Melissa Adam