Bauder College

Medicare Sales Administration Manager at Aetna, a CVS Health Company

Atlanta, Georgia

Driving the overall sales process by working directly with the VP of Sales, Sales Leaders/ Directors, and Finance through providing timely reporting, broker support, and staff broker directional support.  Also help drive healthy relationships with all CVS Retail stores in Georgia. I manage all of the Medicare sales within Georgia with a team of 5 outside sales reps and 3 community event coordinators.

Aetna, a CVS Health Company

Medicare Sales Administration Manager

- Create profit reports•	Provides analytic consultation to other business areas, leadership, specialty sales executives or external customers•	Support outside sales team with credible prospects•	Creates and maintains databases to track business performance for specialty sales leader•	Creates current client upsell reports to outside sales team•	Host learning web forums for outside brokers and their teams•	Taking business issue and devising best way to develop appropriate diagnostic and/or tracking data that will translate business requirements into usable decision support tools•	Audit outside sales teams sales reports for accuracy•	Audit company systems to ensure outside sales team is correctly logging sales and talk points with their clients•	Responsible for serving as an expert in data analysis, reporting and formulating recommendations and providing guidance to other data analysts

Blue Cross Blue Shield Association

Customer Account Developer

- Works with agencies who are appointed by contract to sell AmTrust products to make their contractual goals.•	Responsible for rating business online for agencies.•	Responsible for 50% of the Southeast Regions agencies development.•	Commercial Insurance lines sales through cold calling and other lead generating techniques •	Create and present company presentations on an office and regional level•	Underwrite quotes before sending directly to the underwriting dept.•	Train agency new hires through webinars and onsite training.•	Worked closely with different Regional Sales Mangers to make sure their territory was performing to the company standards.•	Travel to different agencies within my states (Georgia and Maryland) to make sure they were abreast of our policies and procedures•	Run Submission Report Macro weekly to identify quoted and no disposition opportunities•	Follow up on quoted business•	B2B Sales•	Developed marketing strategies to help increase quote to bind ratios•	Apart of the company’s product development team•	Cross-sell relevant commercial insurance product lines, i.e. Inland Marine, Auto, Auto Service Plus, BOP•	Run Renewal Log Report weekly•	Track and record follow up activities in Salesforce•	Calling clients to introduce new product lines•	Send sales collateral to agency following conversations

AmTrust Financial Services, Inc.

Business Analyst

- Develop marketing concepts for the office.•Keep track of all correspondence from the corporate office•Sell property, casualty, life, and health  insurance to a wide range of customers through cold calling and other lead generating techniques.•Conduct needs analyzes for clients based on products the company has to offer•Consistently meet and exceed monthly quota by 50%.•Train newly hired agents on product knowledge and company policies•Create Power Points and Digital  Workbooks for new hires based on the positions they obtain    •Over customer accounts receivable•Monitor policy compliance with the company and state•Manage accounts payable and receivables for office

Allstate

Account Manager

- Ensure the information in the scheduling software is accurate and complete.•Generate and evaluate reports as necessary to ensure that crews are legal and qualified for flight assignments.•Carry out plans for irregular operations, such as major cancellations, SWAP events and/or delays as planned by the Crew Coordinator.•Maintain a daily log of significant events in order to assist in reporting, follow-up and relief briefing.•Coordinate and administrate the monthly crew member hotel requirements and accommodations. •Other duties as assigned by the Crew Scheduling Supervisor and or the Director of Crew Scheduler.•Ensure that flights operated by Company have the proper crew compliment and that crews operate in accordance with applicable Federal Aviation Regulation, union agreements, and company policies •	Notify crew members of schedule changes in a timely and effective manner •	Make adjustments to crew members schedules using a computerized crew scheduling system

ExpressJet Airlines

Crew Scheduler

- Trained newly hired agents•Consistently meet and exceed monthly quota by 50%.   •Successfully contributed a decrease in overall policy cancellation rate from initial 31.6% prior to employment to 22.1%. •Key player in maintaining customer retention and timely bill payment. Rate increased from 67% to 73%. •Verify all changes made to any policies within the department are correct and accurate.•Evaluate customer’s household policies and utilize strategic upselling to provide promotional products.•Conduct weekly staff meetings to check to confirm staff is on target and reaching/exceeding quotas.•Strategically planning staff development to create more innovative ways to increase productivity. •Sold auto, home, life and health insurance •Sold financial products such as bank accounts, credit cards and car and home loans•Responsible for all collection calls for customer payments

State Farm

Licensed Insurance Agent

- Logged Payroll and made bank deposits•Key Holder: opened and closed store and processed all most cash transactions•Supervised floor sets, visual merchandising, and marketing concepts of the store•Supervised up to ten people between 2 locations•Meet and exceeded daily quota for store sales goals

Brittany Handy