William Chau is a seasoned Customer Success Manager with a diverse background in community management, customer experience, and marketing. He holds a BA degree from the University of Waterloo and York University, and he attended Senator O'Connor College School for his high school diploma. William has worked for various organizations, including Civilized Discourse Construction Kit, Inc., Maropost, The McQuaig Institute, Vend, CIBC, Startup Canada, and Central 1 Credit Union, to name a few. With his impressive blend of skills and expertise, he has provided leadership in delivering top-notch customer satisfaction, marketing research, and IT solutions.

As a Community and Customer Experience Manager at Vend, William managed the company's social media platforms, communicated with user groups, and ensured timely responses to customer queries. He also worked as a Customer Success Manager & Deliverability Analyst at Maropost, where he led a team of customer success advocates to ensure customer satisfaction, retention, and long-term value. Moreover, William has expertise in marketing research, software development, and proofreading, which he acquired from his previous roles at CIBC, Trial Management Group Inc., and Imprint (University of Waterloo newspaper), respectively.

In summary, William Chau is a results-driven professional with a solid foundation in customer success, community management, marketing research, and IT solutions. With his collaborative mindset, strategic communication skills, and exceptional problem-solving abilities, he is a valuable asset to any organization.