George Mason University

Customer Insights at Braze

New York, New York, United States

Braze

Senior Customer Insights Analyst

Delivered analyses for over 40 Braze customers to support growth outcomes
Published thought pieces on customer engagement metrics and trends for the Braze website
Released the Braze Benchmarks Looker Dashboard, comprised of over 25 metrics from over 800 customers
Modeled data sets, visualizations, and reports using Snowflake SQL, Python, and MongoDB

Customer Insights Analyst

Built Dashboards in Looker to drive operational improvements, inform company strategy, and provide insights into engineer performance
Developed customer churn forecasting models
Constructed new database tables and ad hoc reporting using Google BigQuery SQL
Led initiative to draft and develop a new corporate KPI which was used to inform Andela’s board reporting
Owned all additional reporting, analysis, and data quality improvements for the People Analytics function

Andela

Business Analyst

Managed process improvement and software implementation projects across HelloFresh’s Operations Dept.
Tracked project success KPI dashboards in SQL
Modeled and documented business processes using BPM diagrams
Built data models for business processes, database views, and reporting dashboards
Consulted on operations technology strategy for the Purchasing Product Roadmap
Communicated process changes and project timelines to the operations organization

HelloFresh

Senior Associate - Operations Technology

Led strategic analytics projects for the US Operations Team
Constructed datasets and database tables in conjunction with the Data Engineering Team
Provided functional support for purchasing software projects
Piloted HelloFresh’s Analytics Training Initiative

Business Intelligence Associate - Supply Chain Analytics

Led demand forecasting for all of US based Operations
Developed forecasting models
Piloted and Implemented HelloFresh’s first US Supplier Performance Dashboard in Tableau
Managed and provided data analysis for several cross functional projects within HelloFresh

Data Analyst - Procurement

Analyzed performance rights earnings for multi-platinum music and television songwriters.
Evaluated sources of earnings for prospective songwriters in radio, television, and internet streaming services.
Estimated future television and radio earnings for prospective artists using SQL and Excel.
Created reports for managers summarizing the analysis with the purpose of increasing SESAC’s market share.

SESAC

Data & Research Analyst

Analyzed, organized, and synthesized data for a federal contract with the FMCSA to assist economists.
Researched and aggregated relevant data from federal databases pertaining to the commercial trucking industry.

Econometrica, Inc.

Intern

Assisted members of the GDB team with data management using internal database systems.
Organized and produced analysis on revenue data for Sony Music’s digital partners.
Created a detailed report on streaming and download data for Sony’s top 15 digital partners.

Sony Music Entertainment

Global Digial Business Intern

Responsible for marketing and providing concert coverage for Sony music’s artists within Washington, DC.
Organized and ran events with college radio stations to provide marketing coverage on college campuses.
Provided online marketing coverage on Facebook, Twitter, Pinterest, and other websites.
Created a detailed report on music streaming habits of college students.

Brendan O'Connor