Towson University

Anne Arundel Community College

Customer Service Manager at Cowan Systems, LLC

Glen Burnie, Maryland

Ensure customer satisfaction through communication about shipments, answering phones, making phone calls, constant communication through email, organization of information received, scheduling shipping/receiving appointments, speaking with customers/carriers/drivers to ensure shipment will be delivered, paying attention to detail and multi-tasking in a fast paced environment, negotiating rates, data entry, filing, supervising sales personnel, and train new employees

Cowan Systems, LLC

Customer Service Manager

Ensure customer satisfaction through  knowledge of menu items and ingredients, skilled in anticipation of customer needs, multi-tasking and staying organized in a fast paced environment, conducted monetary transactions, trained new employees, and helped create new marketing ideas

Pappas Restaurant and Sports Bar

Server

Greeted and served customers, prepared food, trained new employees, conducted monetary transactions, demonstrated customer service skillsEmployee of the Month, March 2007

Jessica Scally