Columbia University School of Social Work

Penn State University

Practice Owner at Resolution Counseling Center

Resolution Counseling Center

Practice Owner

Melissa runs a small private practice delivering Gottman Method couples therapy to local and virtual clients.

LuvWise Relationships

Couples Counselor in Private Practice

- Provided face-to-face psychotherapy to couples and individuals in local community counseling center •	Generated 90% of clients independently through local advertising—the only counselor to do so at the center

Relief and Solutions Counseling Center

Couples Therapist and Individual Counselor

- Established 1st successful employee assistance program at global HQ of Humana’s largest client, Citigroup•	Developed relationships with stakeholders in medical, HR, diversity, wellness, and benefits teams  •	Secured high visibility opportunities, like serving as expert panelist alongside the CEO of Citi’s Private Bank and speaking in wellness videos seen by thousands of employees worldwide•	Grew program utilization from nothing to full capacity, client so pleased they are now replicating the program in 6 new locations nation-wide, with funds slated for even greater expansion•	Provide crisis support, short-term counseling, management consultation, seminars, and trainings•	Write original content for newsletters, blogs, videos, and other communication channels

Humana

Counselor and Management Consultant to Citigroup

- Conducted in-person psychotherapy with English-speaking clients at a counseling center in south China.

Linzi Counseling Center

Counselor and Couples Therapist

- Oversaw hiring, training, and daily workflow of 40 clinicians at a mid-sized Employee Assistance Program•	Worked closely with CEO, President, and VPs as chosen staff representative to executive committee •	Developed substance abuse intervention and aftercare program for highly valued client Jetblue

Corporate Family Network (now E4 Health)

Director of Operations and Quality Service

- Built new quality assurance team, oversaw service quality and compliance for hundreds of weekly cases•	Managed team transition and IT migration as company partnered with a new call center

Manager of Quality Service Delivery

- Provided assessment, crisis response, and short-term counseling, delivered training & orientations

EAP Counselor

- Provided assessments, crisis intervention, short and long-term counseling, referrals, and onsite wellness trainings for NYC hospital employees.  •	Joined Psychiatric ER Team at New York Presbyterian Hospital-Weill Cornell Medical Center to conduct intake assessment and establish DSM diagnosis for psychiatric patients.

New York Presbyterian Hospital

Intern Counselor, Employee Assistance Program Consortium

Created discharge plans appropriate for male inmates in the mental health ward on Riker’s Island, one of America's largest jails.