Monica Araque Melgar is a seasoned business consultant with 9 years of experience in Help Desk and Contact Centers, specializing in Siebel Applications Implementation. She has successfully completed 6 live Siebel Applications full life cycle implementations and various upgrade/support projects. Monica's expertise spans across Siebel Modules such as Call-Center, e-Communications, Pharma, and Insurance, along with proficiency in Siebel Tools and other associated software. She holds certifications including MCSE Microsoft + Internet, Oracle Siebel Business Analyst, and has a strong background in SQL Oracle. Monica's methodology and document skills include proficiency in Gedas na Implementation Methodology, Siebel e-RoadMap, Process Mapping, and Solution Selling Methodology. With a diverse educational background encompassing Digital Strategies for business, Oracle Top Talent Executive Program, and Marketing specialization, she also holds a degree in Cybernetics and Computer Systems Engineering.