Michigan State University

Michigan State University Study Abroad in China

Owner at LaShuk Street Food

Chicago, Illinois

LaShuk Street Food

Owner

- Managed all incoming client inquiries, questions, and concerns.• Responsible for client on-boarding and training.• Conducted multi-week group webinars for 100+ attendees.• Identified priority bug fixes and product enhancements to continuously improve and evolve the user experience.• Worked as a direct liaison between development team, AXUS team members, and all clients to ensure accurate and on-schedule delivery of development tasks.• Aided in product and enhancement testing prior to new rollouts.• Designed and maintained all in-app support materials, including written and video content.

AXUS Travel App

Client Services Manager

Israel Experience® is the leading company for educational group travel to Israel, bringing over 30,000 people from around the world to Israel per year. Israel Experience provides teens, university students and adults from all over the globe with tailor-made and packaged programs, offering the highest standards of service, safety and security.Managed all aspects of recruitment for group travel programs, including coaching employees, developing valuable partnerships and identifying growth opportunities. • Successfully led recruitment efforts for 14 English-speaking programs across Israel. •  Improved registration by 32% through effective recruitment strategies and leadership. •  Developed and maintained valuable partnerships with various U.S. Jewish Federations to improve safety and brand awareness. •  Effectively managed program budget through financial tracking and reporting to improve cost savings and waste reduction.

Israel Experience®

Director of Recruitment and Registration - English Speaking Programs

Drove program recruitment efforts to expand brand awareness and improve sales. • Effectively improved program participation by 38% through strategic recruitment efforts. • Coordinated with 800+ sales leads per month to drive sales and develop valuable relationships. • Worked closely with clients in person, over the phone and via email to close sales and provide program information. • Recognized for excellent performance and promoted to Director of Recruitment & Registration.

Recruiter

Managed all aspects of student enrollment and program administration for an international Hebrew language immersion program. • Coordinated all aspects of student enrollment, scheduling and administration for students around the world. • Worked closely with students to assist with questions, resolve issues and enhance program experiences. • Developed and maintained positive relationships with students, resulting in improved return enrollment levels.

Ulpan-Or International

Customer Relations

Led luxury services, events and tours for high-profile international travelers and corporations in Israel. • Designed and presented customized luxury tours and itineraries to meet and exceed client expectations. • Developed an organization pricing plan and custom budget proposals for each client to ensure profit growth and competitive costing.  • Coordinated and vetted all suppliers and vendors to ensure a high standard of excellence to align with company values.

TLV VIP

Luxury Travel Concierge

Supported the coordination and execution of corporate events for high-profile clients, including Gatorade and PepsiCo. • Key contributor to planning, set-up and execution of weeklong events, product launches and corporate events to ensure seamless productions. • Served as liaison for clients, vendors and venues to communicate needs and resolve challenges as needed.

pulse220

Program Manager Intern

One week externship rotating through the different food and beverage outlets, along with the departments of sales, purchasing, banquets, and food operations.

Westin Hotels & Resorts

Hospitality Extern

Managed staff and preparation operations for large-scale events, seminars and fairs. • Successfully directed multilingual staff to meet complex event requirements.  • Coordinated with sales, catering and operations staff to streamline processes, improve productivity and ensure optimal results.

InterContinental Hotels & Resorts

Event Operations Intern

Rotational internship contributing in the areas of events, front desk operations, food and beverage.

Aviva Senser