Francis W. Parker School

University of Southern California

USC Viterbi School of Engineering

Head of CRM Systems at The Pipeline Group

Albuquerque, New Mexico, United States

The Pipeline Group

Head of CRM Systems

- Properly managed case queue in accordance to customer agreements.
-  Answered technical questions, solved technical problems, and suggested appropriate workarounds related to Copado platform.
-  Resolved customer service issues and skillfully managed/troubleshooted complex customer service problems.
-  Managed customers' expectations and experience in a way that resulted in high customer satisfaction.
-  Developed and maintained technical expertise in assigned areas of product functionality and utilized that expertise effectively to help customers.
-  Created knowledge base materials dedicated towards operational efficiency.
-  Researched, documented, escalated cases according to procedure.
-  Assisted with the design and delivery of the product and other technical training.
-  Identified product and services upsell opportunities and described Copado solutions to customers in a way that was articulate, accurate, and persuasive.

Copado

DevOps Support Engineer

- Created custom Lightning Web Components using HTML templates, CSS and JavaScript to create custom fields, properties, attributes and access to static resources.
-  Developed reports and dashboards to enhance complex data sets.
-  Created Apex triggers, Apex classes, Controllers, and formula fields.
-  Designed and deployed custom objects, tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
-  Created users, profiles, roles, public groups, and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
-  Worked on Record Types to fine-tune picklist values and display different page layouts, field dependencies, list views to display only necessary fields and queues.
-  Implemented record-level and field-level security and configured sharing settings.
-  Obtained 5 Trailhead Superbadges including: Lightning Experience Specialist, Apex Specialist, Business Administration Specialist, Security Specialist, and Lightning Experience Reports and Dashboards Specialist through demonstration of hands-on skills in each area.

Revolent Group

Salesforce Developer / Salesforce Consultant

- Configured Microsoft SharePoint to support the VP, Business Development and Contracts Manager in keeping track of over 5,000 contracts, POs, and invoices from consultants and vendors.
-  Audited and updated filenames and metadata for over 3,500 documents with 100% accuracy; Queried data from SharePoint as requested.
-  Automated processes for repetitive data entry and keeping track of database metrics including document count, expiration dates and expired contracts, as well as recently renewed and new contracts.
-  Increased productivity of the department by automating common SharePoint tasks, including file uploads to server, managing and renaming of multiple files, searching for files and folders, filling out form data, and file cleaning.
-  Created custom menu items and configured site pages to target content for Contracts Manager.
-  Created training materials for the department to understand how to complete common SharePoint tasks.

Tocagen Inc.

Administrative Assistant, Business Development and Marketing

- Welcomed all visitors and interview candidates, and responded to requests from 200+ employees.
-  Prepared presentation decks for monthly Executive Committee Meetings across all office locations worldwide.
-  Created and designed PowerPoint presentations and uploaded within Microsoft SharePoint, along with retrieving files.
-  Managed appointment calendar for 10 conference rooms, maintained office inventory and supplies on 3 floors, scheduled equipment and janitorial maintenance, managed set-up of company events, and assisted with projects from all departments.
-  Received incoming correspondence and packages, and routed to the correct recipients; processed and scheduled daily shipments; verified purchase orders, billing and expenses for accuracy within SAP.
-  Assisted Logistics department in gaining valuable insight into penalty deductions from wholesale deliveries by pulling information from SAP into daily reports, which helped improve their overall supply chain.

Bumble Bee Foods

Administrative Assistant

- Worked closely with Creative teams on editorial projects to determine photography and video needs.
-  Managed multiple photo and video shoots monthly in studio and on location for multiple creative teams.
-  Responsible for generating and managing the estimates, budgets, and final billing of each project.
-  Managed all freelance talent, negotiated rates and contracts.
-  Cast and booked all models, make up & hair stylists, wardrobe stylists, prop stylists and photographers for each shoot.
-  Scouted and secured locations and necessary permits for photo and video projects.
-  Maintained relationships with crews, vendors, and agents within U.S. and international markets.
-  Facilitated productions by purchasing the necessary wardrobe and props required for shoots.
-  Sent out call sheets and communicated any outstanding details to talent and contributors.

Five Four Group

Photo / Line Producer

Assisted a team of Producers and Production Supervisors to prepare for an international shoot for Apple Inc. in several countries.

Collateral

Production Assistant

- Produced photography productions and illustration projects for all media.
-  Produced and managed "test"​ and "final"​ photo shoots for all media (including but not limited to lifestyle, still life, architectural and portrait photography).
-  Created and manage production/test estimates and budgets through all phases of production.
-  Responsible for pricing out/negotiating stock costs for broadcast and print.
-  Developed relationships with photographers/vendors while gaining shoot experience.
-  Created estimates and cut purchase orders for productions.
-  Collaborated with creative team in research/purchasing of stock and best photography talent.
-  Sourced and manage retouching artists in post-production phase.
-  Responsible for ensuring that all captured photography is organized according to established MAL standards.
-  Worked with IT to make sure hard drives from photo shoots are backed up to server.
-  Worked with business affairs to make sure all ads are legally sound.
-  Worked with global offices and LA to communicate about production timings in order to meet media deadlines.
-  Responsible for making sure all still imagery is properly licensed before ads are shipped.
-  Assisted global offices with generating client estimates for international based productions funded LA budgets.
-  Responded to 'initial image asset' requests - fielding requests from account team to obtain hi-res stock assets for testing.
-  Worked alongside Sr. Art Producers and Art Producers to produce a variety of shoots.
-  Work with Art Production Coordinator to track all imagery upgraded for advertising use.
-  Input all usage information associated with final hi-res assets into Image Database system.
-  Managed storyboard illustration requests.

TBWA\Media Arts Lab

Jr. Art Producer  -  Apple Inc.

- Provided production support on the set of People Magazine's 10-episode web series documenting the Novogratz family's castle renovation and move from New York to Los Angeles.

Content.23 Media, Inc.

- Assisted in the production of still photography for broadcast, print, outdoor, and digital campaigns.
-  Managed storyboard artists, illustration projects, and in situ photography projects.
-  Assisted photo research with hi res image requests and searches.
-  Updated and maintained photo asset library.
-  Kept track of all imagery used and upgraded throughout production.
-  Assisted producers with invoicing and check requests.
-  Assisted producers with retouching.
-  Assisted with expense reports and travel.
-  Ordered and expensed meals for retouching and storyboard projects.
-  Tracked expense reports for international creatives.
-  Set up meetings with photographers and photo agents.
-  Maintained department databases and forms.
-  Maintained weekly department schedule.

Art Production Coordinator  -  Apple Inc.

- Responsible for providing excellent support to online students and faculty via phone, email and live chat.
-  Troubleshooted student support issues and coordinated solutions across service and business units.
-  Identified and escalated service issues to Tier 2 teams and supervisors as needed.
-  Played a significant role in creating customer service best practices and improving service levels.

Walden University

Student Support Coordinator

- Provided production support and assistance to Production Coordinator, Project Managers, and Creative Directors by organizing, maintaining, and ordering equipment and materials needed for the pre-production, production, and post production of events and tours.
-  Responsible for the tracking of inventory and timely delivery of keynote stage props and production equipment for Grammy Award artists Skrillex and Zedd.
-  Provided production assistance on set for Skrillex's headline performance at Los Angeles' Hard Day of the Dead Festival with over 10,000 attendees by supporting the crew in prepping and breaking down venues, pre- and post-event.

Production Club Inc.

Production Intern

- Coordinated distribution of talent approvals, photography stills, and publicity assets to marketing departments and 22 territories for use in worldwide publications.
-  Monitored and distributed press coverage and reviews of feature films to executives, filmmakers, and talent.
-  Maintained department calendar, address books, and contact lists; covered for assistants, and screened incoming calls; updated press and screening database; arranged for messengers and orders for the department.
-  Assisted 8 publicists at press junkets by checking in press, providing help to staff covering talent, and aiding in the running of talent interview rooms to ensure that 60+ interviews/day were executed in a timely manner.
-  Drafted and distributed invitations for screenings, created guest lists, and coordinated RSVPs for over 500 international press; assisted at screenings on and off the lot with press check in, and gauging press and audience reactions that were reported to executives and filmmakers.

Paramount Pictures

Assistant, International Publicity

- Supported creative, media, and editorial teams in the online marketing of feature film releases from Paramount Pictures and Insurge Pictures including The Dictator, A Thousand Words, Katy Perry: Part of Me 3D, Titanic 3D, and G.I. Joe: Retaliation.
-  Researched new social media trends and tools.
-  Compiled weekly impressions, and researched and wrote competitive analysis reports that were utilized during planning meetings.
-  Performed QA checks on studio and feature film websites for 6 different movies.
-  Promoted films and studio by updating fans through Facebook, Twitter, Pinterest, and Instagram.

Assistant, Interactive Marketing

- Participated in strategic marketing development discussions regarding the company's marketing plan
-  Coordinated online marketing and web communications campaigns.
-  Supported Sr management who deal directly with brands or Live Nation to produce branded events.
-  Supported team with pre-production for the events and managing everything on site.
-  Supported media distribution through a blog site post event.

dFm / dubFrequency, LLC

Intern

- Prepared computer records, labels, and other access tools that direct users to resources.
-  Collected, organized, and classified books and material according to subject matter.
-  Undertook clerical duties, such as shelving books, checking in returned material, and assisting patrons with basic questions and requests.

Grand Library

Student Assistant

- Prepared for, and executed promotional events by assisting the hosts and performers with on and off­air tasks.
-  Promoted the radio station and special events by passing out flyers and hanging posters.
-  Planned, organized, and promoted annual on­campus music festival with over 1000 attendees.

Rahim Spencer