Nicholas Smith is a highly accomplished and internationally experienced hotel executive with a proven track record of success in opening and managing high-profile hotels around the globe. He is a well-educated and articulate individual with a solid understanding of the commercial and interpersonal requirements of the hospitality industry. Throughout his career, he has demonstrated superior customer service skills while maximizing revenue and monitoring costs to deliver the highest overall guest experience and expected GOP. His recent educational improvements include Google Squared Digital Marketing Management, excelling at keeping ahead of the competition. He has received certificates in operational support such as BIIAB - Personal Licence Holder, CPR - American Heart Association, AED - American Heart Association, TIPS Alcohol Management Training, ILAM – Swimming Pool Plant Management, among others. Mr. Smith has extensive computer systems knowledge, including expertise in Microsoft Suite, Delphi, Micros, and other systems.

Mr. Smith has held various executive positions in prestigious hotel chains, including General Manager at Shangri-La Hotels and Resorts, Kerry Hotel, Hong Kong, The Kerry Hotels, Jing An Shangri-la. West Shanghai, Pudong Shangri-la Hotel, and others. Additionally, he has held positions such as Director of Food and Beverage, Food and Beverage Director, and Director of Banqueting Operations at various hotels. His specialties include Social Media Engagement for Executives, Media Crisis Management Bruton Courses, and Financial Management.