Gracie Ofslager is a unicorn in the tech industry, with a vast experience in customer insights, data analytics, and user experience research. Her primary focus is on understanding customer pain points and translating them into actionable insights for product and marketing teams.

Gracie's career highlights include creating innovative metrics to measure the cost of a bad user experience, scaling insights across multiple products and interactions, and developing effective customer-issue categorization methods.

Her specialties span across leadership, team mentoring, strategic direction, data analytics, UX research, digital marketing, and program management. Gracie holds a Bachelor of Arts in English Literature & Latin Literature from the University of Mary Washington.

She has held various roles in organizations like Automattic, where she notably served as a Program Manager for Research Operations and worked on customer onboarding and research programs. Prior to that, she accumulated experience in content strategy, marketing, writing, editing, and tutoring.