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Tobias Krauß
Co-Founder // Customer Success at flexperto
Professional Background
Tobias Krauß is a prominent figure in the landscape of digital sales and communication, currently serving as the Co-Founder and Customer Success Manager at flexperto GmbH. His extensive experience in digitalization and transformation makes him a key player in facilitating seamless interactions between businesses and their customers in the digital era. Tobias's entrepreneurial spirit is reflected in his passion for Lean Administration and Lean Startup methodologies, which empower organizations to operate efficiently and responsively in a rapidly shifting market.
Tobias began his career in the corporate world, where he gained invaluable experience in key roles at major organizations. His stint at Valeo as part of the Information Systems and Purchasing department allowed him to blend his technical knowledge with his management insights. Furthermore, his role in Key Account Management at BMW AG not only honed his abilities in customer relationship management but also deepened his understanding of the automotive industry’s dynamic landscape. In addition, his work at the Editorial Office of Hamburger Abendblatt under the Axel Springer Academy provided him with a strong foundation in communication and content management, skills that continue to influence his approach to customer success today.
At flexperto, Tobias is at the forefront of driving customer satisfaction and engagement through innovative digital solutions. His focus on customer success management ensures that clients maximize the value of their investments in digital tools, ultimately leading to enhanced business outcomes. As digital sales continue to evolve, Tobias’s leadership helps organizations navigate these changes effectively, ensuring they remain competitive and relevant.
Education and Achievements
Tobias's educational background is as impressive as his professional achievements. He attained a Bachelor of Science (B.Sc.) in International Management, completing a double degree at two prestigious institutions: ESB Business School at Reutlingen University and Reims Management School. This dual education provided him with a comprehensive understanding of global business practices and management strategies, a foundation that has proven crucial throughout his career.
In 2017, Tobias pursued further education by enrolling in the Executive Master Program in Digital Innovation and Entrepreneurial Leadership (EMDIEL) at ESCP Europe. This advanced degree equipped him with cutting-edge strategies to lead organizations through digital transformation initiatives. His academic journey has empowered him to become a thought leader in digital innovation, using his expertise to influence best practices in customer success management and beyond.
Notable Achievements
Tobias Krauß has made significant contributions to the field of digital sales and communication throughout his career. As a Co-Founder of flexperto, he has played an instrumental role in revolutionizing how businesses engage with their customers through advanced digital solutions. His entrepreneurial journey reflects a commitment to enhancing customer experiences and achieving organizational excellence.
His work in key roles at renowned companies such as BMW and Valeo has further solidified his reputation as an expert in customer management and operational strategies. At flexperto, he has successfully implemented Lean methodologies, leading to the optimization of processes and improved client interactions. His focus on digital transformation and customer success has not only benefited flexperto but has also inspired many organizations looking to embrace digitalization.
Through his expansive network and industry connections, Tobias continues to share his knowledge and insights about the future of digital sales and transformation. He is deeply committed to fostering innovation and empowering others in the field, making him a sought-after voice in discussions around digital communication and entrepreneurial leadership. With a firm belief in the benefits of collaboration, he emphasizes the importance of leveraging technology to enhance business practices and customer relationships.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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