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Nawal Khattabi
Director - Risk Management, Patient Safety & Patient Engagement
Professional Background
Nawal Khattabi is a seasoned expert in the healthcare sector, boasting over a decade of leadership experience dedicated to patient safety and people-centered care. As the current Director of Risk Management, Patient Safety, and Patient Engagement at Primary Health Care Corporation, Nawal leverages her extensive knowledge and skills to enhance healthcare delivery and maintain high standards of patient safety. Her role enables her to implement innovative strategies that prioritize both the safety of patients and the satisfaction of stakeholders.
Nawal's career journey has equipped her with profound insights into Healthcare Performance Management and Risk Management. She has held pivotal roles within esteemed health organizations, including serving as a former Risk Manager at Primary Health Care Corporation where she sharpened her risk assessment capabilities. Her earlier experiences include managing the Biomedical Engineering Department at the Centre de santé et de services sociaux Pierre-Boucher and working as a Clinical Engineer at CIUSSS du Nord-de-l'île-de-Montréal. These appointments have further solidified her technical background in biomedical engineering, allowing her to understand the complexities involved in healthcare operations deeply.
Education and Achievements
Nawal Khattabi is committed to excellence in her field, showcasing an impressive portfolio of qualifications and certifications. She holds a Master’s degree in Human Factors and System Safety, equipping her with a unique perspective on incident reviews and investigations within healthcare settings. This academic foundation has made her an authority on how systemic safety can be improved through rigorous analysis and tailored interventions.
In addition to her Master’s, Nawal is a certified KPI professional and practitioner, recognized by the KPI Institute, further affirming her prowess in managing healthcare performance through measurable outcomes. She is also a certified Project Management Professional (PMP) through the Project Management Institute (PMI), which showcases her ability to lead and manage complex projects in the healthcare arena effectively.
Moreover, her expertise in Healthcare Risk Management is underlined by her certification as a Certified Professional in Healthcare Risk Management (CPHRM), awarded by the American Hospital Association (AHA). This certification positions her as a credible leader who can navigate both the risks and opportunities within healthcare environments.
Nawal is also passionate about quality and performance improvement, achieving the Lean Six Sigma Black Belt certification that empowers her to lead process improvement initiatives effectively. This focus not only enhances operational efficiencies but significantly boosts patient experiences and safety outcomes.
Notable Achievements
Nawal Khattabi’s contributions to healthcare are profoundly impactful. As Director of Risk Management at Primary Health Care Corporation, she has been instrumental in developing and implementing comprehensive risk management strategies that have significantly improved patient safety standards. Her commitment to people-centered care shines through her initiatives aimed at engaging patients meaningfully in their healthcare processes and fostering a culture of safety within organizations.
Her strong stakeholder management skills have enabled effective collaborations across various departments, helping align organizational objectives with patient safety priorities. Nawal’s exemplary leadership and communication skills have established her as a respected figure among peers and leaders alike, making her a sought-after consultant and advisor on matters related to healthcare risk and safety management.
Nawal’s contributions have not gone unnoticed; she has received accolades for her innovative approaches in project management and leadership, and has frequently been invited to share her insights at healthcare conferences and symposiums. These speaking engagements provide her with a platform to influence and advocate for better risk management practices across the healthcare ecosystem.
Conclusion
In a rapidly evolving healthcare landscape, Nawal Khattabi stands out as a dedicated leader committed to enhancing patient safety and care quality. Her extensive experience in risk management, project management, and performance improvement underscores her key role in shaping best practices within the healthcare sector. With her strategic vision, combined with a genuine passion for quality improvement, Nawal is poised to continue making significant strides in the field of healthcare management. Her journey reflects a steadfast commitment to fostering a safer, more efficient healthcare environment for patients and providers alike.
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