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Marilyn Kluyskens
Change Manager at Heritage Bank
Professional Background
Marilyn Kluyskens is a distinguished professional in the field of change management, boasting over 15 years of dynamic experience that spans various industries including technology, financial services, healthcare, and consulting. As a Prosci and APMG Certified Change Manager, Marilyn excels in crafting and executing tailored change strategies that respond to the unique needs of organizations. Her dedication lies in empowering organizations to navigate the complexities of a rapidly changing work environment, focusing on building change resilience which ultimately fosters success in transformation journeys.
Throughout her career, Marilyn has honed her expertise while holding pivotal roles in respected organizations. Currently, she serves as a Change Manager at Heritage Bank, where she applies her extensive knowledge to facilitate the adoption of change, ensuring that strategies are efficiently implemented while minimizing disruption. Her previous tenure as Change Adoption Manager at Esri Australia and various leadership positions at Suncorp Group have provided her with a robust platform to showcase her abilities in managing change effectively.
Education and Achievements
Marilyn is not only an accomplished change manager but also a well-educated professional with a solid academic foundation. She earned her M.A. in Counselling Psychology from Yorkville University, which has equipped her with valuable insights into human behavior, empowerment, and support during transitions. Further amplifying her skill set, she obtained an M.Sc. in Industrial Engineering and Management from the University of Twente, a program that blended technical know-how with strategic management competencies. Both degrees underscore her capabilities in addressing the human and technical elements of change management, enabling her to deliver comprehensive and effective solutions.
In her journey, Marilyn has served in various roles that underline her expertise in change management. She has held the title of Leader of Business Change at Suncorp Group, where she significantly contributed to optimizing business operations. Other notable roles include Senior Advisor for Customer Experience at Suncorp Group and Change Management Specialist at eHealth Ontario. Her career trajectory reflects her versatility, giving her the opportunity to influence change from different perspectives, all while adhering to best practices and leveraging her certification training.
Marilyn's fundamental goal is to ensure that change initiatives are not only strategic but also sustainable, which has been a focal point throughout her career. By aligning change efforts with organizational goals and stakeholder needs, she has successfully led teams and facilitated transitions that yield long-term benefits.
Notable Roles and Contributions
- Change Manager at Heritage Bank: Marilyn assumes a critical role in driving change initiatives, empowering staff, and enabling seamless transitions within the organization. Her approach combines both structure and adaptability, essential in today’s evolving financial landscape.
- Change Adoption Manager at Esri Australia: Through her strategic oversight, Marilyn has facilitated the successful uptake of change processes at this esteemed technology company, ensuring that innovations are embraced by all stakeholders.
- Leader Business Change at Suncorp Group: In this capacity, she played a vital role in shaping and leading business transformation initiatives, employing her engineering acumen to enhance processes and maintain organizational effectiveness.
- Managing Consultant - Organisational Change Management at IBM Global Business Services: Her advisory capacity at IBM allowed her to leverage multifaceted change management frameworks, refining her approach to managing change across diverse organizational spectrums.
Beyond these roles, Marilyn held several positions during her early career that contributed immensely to her skill set, including project management and consulting roles at well-known firms such as KPMG and Epizone. Her progression through various levels of consulting and advising showcases an adaptable professional who is deeply committed to fostering change that suits the evolving demands of her clients.
Marilyn Kluyskens exemplifies a strategic thinker and a compassionate leader in the domain of change management. Her deep-rooted knowledge, combined with a passion for helping organizations thrive amid change, positions her as a valuable asset in any industry seeking to enhance its resilience and adaptability.
Achievements
- Over 15 years of experience in change management across multiple sectors including technology, healthcare, and banking.
- Strong educational background with degrees in Counselling Psychology and Industrial Engineering and Management.
- Proven track record of successfully implementing change strategies within various organizations, leading to increased efficiency and resilience.
Conclusion
Marilyn Kluyskens is a beacon of professionalism in change management, whose impressive trajectory through various roles showcases her adaptability, strategic thinking, and commitment to excellence. By developing strategies that are fit for purpose and building resilient organizations, Marilyn is transforming the landscape of change management with each position she undertakes.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
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