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Kaitlin Ricketts
Customer Advocacy Manager
Kaitlin Ricketts is a seasoned client advisor specializing in developing customer-focused strategies to drive business growth.
With a Bachelor of Science in Business Administration with a Marketing concentration and a Minor in Economics from Saint Michael's College, Kaitlin has a solid educational background to support her professional endeavors.
Currently, she holds the position of Customer Advocacy Manager at Expel, where she continues to leverage her skills in stakeholder management and team leadership.
Her prior roles at Forrester, including Team Leader, Principal Advisor, and serving various professional groups, demonstrate her extensive experience in advising and guiding business technology strategies.
Kaitlin's expertise extends to application development, sourcing and vendor management, enterprise architecture, and business technology consulting.
She values partnership, perseverance, integrity, and mutual trust as essential principles in her professional interactions, emphasizing the importance of building lasting relationships.
