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Gerry Fulbrook
Driving Change - Delivering Results
Professional Background
Gerry Fulbrook is a dynamic and innovative executive who has established a remarkable career in the IT and services industry, marked by an extensive background in business and relationship management. With innovative strategies and a focused approach, Gerry has dedicated his professional life to delivering exceptional business results and driving innovation for his clientele. His expertise spans across both delivery and sales contexts, ensuring organizational transformation and program success across numerous projects.
Gerry's leadership style is characterized by an action-oriented and hands-on approach, allowing him to build high-performing teams that excel at delivering solutions in on-premise, cloud, and hybrid environments. He has substantial experience in managing regional consulting practices, demonstrating extraordinary financial acumen with P&Ls of up to $43 million, and overseeing an international software divisional budget that encompasses $380 million. His commitment to achieving business value translates into consistently high levels of customer satisfaction, notably improving regional customer satisfaction year-on-year during his impressive tenure at Microsoft.
One of Gerry's standout achievements includes successfully managing the transition from Blackboard Learning Management System (LMS) to Brightspace LMS within an extraordinarily tight timeframe of just 86 days. This accomplishment underscores his ability to handle complex projects and implement effective strategic, tactical, and operational initiatives. Furthermore, Gerry has expertly managed significant programs worth up to $50 million, recovering complex multi-million dollar projects while implementing vital infrastructures, middleware, and critical business applications for renowned organizations such as Pratt & Whitney, KPMG, Johnson & Johnson, and CSC.
Throughout his career, Gerry has consistently demonstrated results-driven success in growing sales teams and achieving outstanding revenue growth. His focus on the establishment of a Project Management Office (PMO) function at various organizations has ensured consistency and assurance in sales and delivery, culminating in the growth of project and program management teams from a mere 3 members to over 100, driving operational excellence and business transformation.
Education and Achievements
Gerry's academic journey commenced at the Rochester Institute of Technology, where he pursued a Bachelor of Science degree, laying a solid educational foundation in technology and business management. He further enriched his knowledge by studying at the University of Rochester, expanding his expertise and skills that have been indispensable throughout his career in technology and operations management.
Gerry's notable career milestones are impressive, with pivotal roles at organizations that have shaped the IT landscape. His current role as Vice President of Academic Technologies at Southern New Hampshire University epitomizes his commitment to leveraging technology for educational advancement. Earlier, he served as Director of Consulting Services at CGI, a prominent firm after acquiring Collaborative Consulting, and in various senior leadership capacities at TCS, Earley & Associates, and Microsoft.
While working at Microsoft, Gerry was pivotal in leading the East Region as a Services Director and Senior Services Director, where he honed his skills in digital transformation and customer relationship management. His journey also includes significant roles at companies such as Granitar, marchFIRST (formerly Whittman-Hart), CSC Consulting, and IBM, where he contributed extensively to improving service delivery and operational success across the board.
Achievements
Gerry Fulbrook's career is rich with noteworthy achievements that encapsulate his extensive experience and commitment to excellence. Some of these accomplishments include:
- LMS Transition: Gerry efficiently managed the transition project from Blackboard to Brightspace LMS in an impressive 86 days, showcasing his ability to meet critical deadlines and manage complex changes effectively.
- Financial Management: Overseeing regional consulting practices with P&Ls up to $43 million and leading the international software divisional budget of $380 million, Gerry has displayed remarkable financial prowess and leadership capabilities.
- Customer Satisfaction: During his three years at Microsoft, Gerry significantly improved regional customer satisfaction ratings year over year, solidifying his standing as a leader who prioritizes client needs and satisfaction.
- Program Recovery: Managing programs of up to $50 million included taking charge of recovering multi-million dollar projects while implementing vital infrastructures, demonstrating his proficiency in turning around challenging situations through strategic oversight.
- Sales Growth: Under his guidance, sales teams have consistently achieved above-target results, reflecting his capacity for leadership and his emphasis on performance-driven strategies.
- PMO Function Establishment: Co-establishing the project management office (PMO) function at several organizations, Gerry has been instrumental in ensuring project success and in cultivating high-performance program and project management teams.
- Team Building: Gerry's ability to build world-class sales and delivery teams speaks volumes of his player-coach skills that empower individuals to thrive and contribute to the company’s overarching goals.
In conclusion, Gerry Fulbrook stands out as a profound leader and an innovative force in the IT services landscape, characterized by a career rich in transformative actions and successful outcomes. His dedication to both client satisfaction and team development has established him as a valuable asset in every organization he has been a part of.
tags':['IT Services','Business Management','Relationship Management','Digital Transformation','Project Management','Consulting','Sales Growth','Customer Satisfaction','Team Building','Strategic Initiatives','Program Management','Higher Education Technology','On-premise Solutions','Cloud Solutions','Hybrid Solutions','Infrastructure Implementation','Operational Excellence','Financial Management','Educational Technology','LMS Transition','PMO Function'],
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