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Gabriela Amador
Source to Pay - BPO Global Governance Senior Manager at Procter & Gamble
Professional Background
Gabriela Amador is a highly skilled Operations Manager with a wealth of experience spanning over 18 years in the shared services industry, notably specializing in the Source to Pay (S2P) area. Her enduring career at Procter & Gamble has equipped her with a profound understanding of the Procurement and Payment (P2P) cycle, where she has effectively managed a variety of organizations and teams. Gabriela’s trajectory at Procter & Gamble showcases her adaptability and commitment to excellence as she has worked in numerous managerial roles including Global BPO Governance Senior Manager, Americas P2P Transformation Manager, and Americas Treasury Back Office Manager.
Throughout her career, Gabriela has been a champion for productivity and capability development among her staff members. Her unique management style focuses on cultivating a growth mindset, providing constructive and comprehensive feedback, and empowering her team members to reach their full potential. Gabriela has consistently demonstrated her ability to proactively identify and deliver solutions that align with organizational goals and drive process improvement initiatives. Her leadership has played a crucial role in facilitating transformative changes, improving operational efficiencies, and enhancing collaborative efforts across various functions.
Education and Achievements
Gabriela holds an impressive educational background bolstered by her Master of Business Administration (M.B.A.) with an emphasis in International Business from Fundepos University. This advanced degree has provided her with critical insights into global business practices and strategies. In addition to her M.B.A., Gabriela also earned a Bachelor’s Degree in Tourism Professional from Universidad Internacional de las Americas, further enriched by her Licenciatura’s Degree in Business Administration with a focus on Marketing from the same esteemed institution.
Gabriela's educational pursuits reflect her commitment to continuous learning and professional development, equipping her with a diverse skill set that she has leveraged throughout her career. Her academic achievements lay the foundation for her strategic approach to operations management and contribute significantly to her robust understanding of market dynamics, consumer behavior, and organizational leadership.
Notable Achievements
Throughout her extensive career, Gabriela has made significant contributions to the operations and procurement sectors at Procter & Gamble. Her roles have included leadership positions like the Source to Pay - Global BPO Governance Senior Manager, where she oversaw complex projects and governance frameworks to ensure compliance, efficiency, and responsiveness of business processes. Gabriela has also been instrumental as the Americas P2P Transformation Manager, leading initiatives that have modernized processes and improved service delivery across the Americas.
Gabriela's meticulous oversight of the Americas Treasury Back Office, Payment Services, and Vendor Master Data Management underscores her versatility and depth of knowledge in the S2P landscape. Her ability to oversee large teams and diverse projects has defined her leadership style, making her a trusted figure in her field.
In her prior positions within Procter & Gamble, Gabriela has established herself as a key player in driving performance enhancements across North America Procurement Service Lines and has received recognition for her innovative approaches to operational challenges and her deployment of best practices across procurement operations.
As a proactive professional, she has played a pivotal role in developing frameworks that ensure seamless payment services and procurement processes, thereby fostering robust relationships with vendors and stakeholders. Gabriela’s extensive experience combined with her deep sector knowledge has positioned her as a thought leader in the shared services field, making her a sought-after manager for complex organizational challenges.
In addition to her professional and academic accomplishments, Gabriela has previously worked as a Marketing Assistant at Mercasa and a Travel Agent at OTEC Travel Agency, experiences that further enriched her understanding of customer service and marketing dynamics. These experiences laid the groundwork for her comprehensive understanding of business operations and client relationship management, elements that she now integrates into her current operational strategies.
Achievements
- Over 18 years of progressive experience in shared services industry.
- Expertise in Source to Pay (S2P) and Procurement to Payment (P2P) cycles.
- Proven leadership in driving operational efficiency and process improvement.
- Significant management experience within global corporations, specifically Procter & Gamble.
- Educational background includes an M.B.A. in International Business, Bachelor’s in Tourism Professional, and Licenciatura in Business Administration with emphasis in Marketing.
Personal Interests
Gabriela is passionate about fostering professional growth in others, often engaging in mentoring and coaching. She values continuous improvement and is dedicated to keeping abreast of industry trends and technologies that can enhance operational effectiveness. Her enthusiasm for travel, nurtured during her time as a travel agent, complements her professional expertise, providing her with a global perspective that is invaluable in today’s interconnected business environment.
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