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David Mafé
Developing Customer Empathy by looking beyond the bottom-line - Customer Experience Specialist - BMW - FERSÁN S.A.
David Granados Mafé is a highly sociable professional with a strong focus on interpersonal relationships.
He demonstrates a continuous curiosity and stays updated on the products and markets he works with.
Possessing a high level of organization, David emphasizes the importance of supporting internal processes and team members.
He shows flexibility, a positive attitude towards customers and colleagues, and values offering a wide range of alternatives for mutual benefit.
David has a diverse educational background including studies in Digital Sales, Business Administration, Intercultural Studies, and Business Relations from renowned institutions like Harvard University and University of Valencia.
He has held key roles in prestigious organizations such as BMW, Daimler AG, and Ford Motor Company, showcasing his expertise in sales, export management, and customer service operations.
David's career progression includes experiences as a Retail Manager, Consultor financiero y comercial, and Air Cabin Crew at British Airways.
His commitment to professional development is evident through his participation in programs like ThePowerMBA and his pursuit of a Master of Business Administration from Harvard Business School Online.
