Suggestions
Brian Martin
Chief Revenue Officer at Litmus
Professional Background
Brian Martin is an accomplished executive with nearly two decades of experience in the software as a service (SaaS) technology industry. His passion for customer success and his expertise in building high-performance sales organizations have earned him a notable reputation. He has played pivotal roles in various organizations, demonstrating exceptional skills in scaling teams, driving strategic initiatives, and executing plans that lead to business growth. Brian has significantly impacted multiple organizations throughout his career, including OpenAir, NetSuite, ForeSee, and most recently, Litmus, where he serves as the Chief Revenue Officer.
Brian's career began in marketing, where he quickly realized his passion for the customer journey. This realization led him to focus on customer-centric roles and building robust sales organizations encompassing Business Development Representatives (BDRs), Account Executives (AEs), Account Managers (AMs), and sales operations. His strategic vision and leadership qualities have allowed him to effectively recruit, train, and develop teams that deliver outstanding customer experiences while driving revenue.
Recognized as a pioneer in customer success, Brian initiated the Customer Success program at OpenAir, evolving the team from a few support representatives to a thriving group of 15 Client Managers and Customer Service Representatives (CSRs). His efforts ensured that clients received the highest level of support and service, fostering long-term relationships based on trust and satisfaction.
At NetSuite, Brian was instrumental in launching the BDR program, expanding it impressively from 18 BDRs in its inaugural year to over 100 BDRs distributed across seven offices and three continents in just a few years. This exponential growth is a testament to Brian's strategic foresight and operational prowess. Additionally, he established the Sales Enablement organization, ensuring that sales teams worldwide had access to onboarding programs, ongoing training, and best practice resources. This foundation equipped sales teams with the knowledge and tools necessary to succeed in competitive markets.
As he transitioned to ForeSee, Brian was tasked with creating a repeatable and scalable revenue engine for the company. His ability to streamline operations and enhance sales processes was crucial for the company's growth trajectory. Currently, at Litmus, Brian is focused on building and scaling a direct sales organization, leveraging his vast experience to drive revenue and foster a successful sales culture.
Education and Achievements
Brian's academic background is impressive, underscoring his commitment to continuous learning and strategic excellence. He earned a Bachelor of Science in Commerce from the University of Virginia, where he developed a solid foundation in business principles. He then pursued an MBA with a focus on Strategy, Finance, and Management at the prestigious Kellogg School of Management at Northwestern University, which equipped him with advanced knowledge and leadership skills necessary for high-level decision-making in the corporate world.
Brian also meticulously crafted an impressive early career, beginning with strategic consulting at Bain & Company. Here, he had the privilege of collaborating with some of the brightest minds in the industry, honing his strategic thinking and problem-solving skills. He later brought these skills to major organizations like American Express and AT&T, where he held various management roles.
Notable Achievements
Brian's career is marked by numerous achievements and contributions to the industry:
- Customer Success Program: At OpenAir, he built a customer success program from the ground up, fostering client relationships and ensuring high levels of service throughout the customer journey.
- BDR Program Expansion: Brian's leadership at NetSuite resulted in the impressive growth of the BDR program, showcasing his ability to attract, nurture, and develop talent in fast-paced environments.
- Sales Enablement Organization: His foresight led to the establishment of a global sales enablement strategy at NetSuite, which provided invaluable training and resources to sales teams, enhancing their effectiveness and drive.
- Revenue Engine Creation: At ForeSee, he successfully built a revenue engine that allowed the company to generate sustainable growth and establish a strong market presence.
- Leadership in Direct Sales: Currently, at Litmus, as Chief Revenue Officer, Brian leads the charge in direct sales, employing his vast experience to drive revenue growth and build a dynamic sales culture.
Personal Interests
Beyond his professional commitments, Brian values a balanced lifestyle and enjoys engaging in various activities that contribute to his personal well-being. He is an enthusiastic yoga practitioner, finding serenity and balance through the discipline. Additionally, he dedicates time to weightlifting, which reflects his commitment to physical fitness and a healthy lifestyle.
Travel is another passion for Brian, as he enjoys both planning and experiencing international vacations, a pursuit that not only aligns with his adventurous spirit but also broadens his perspectives. He is also an avid runner who trains for road races, showcasing his dedication and discipline outside of his professional sphere.
Brian cherishes time spent with his family, including his wife and children, as they embark on various adventures and create cherished memories together.
In summary, Brian Martin is a seasoned professional whose extensive experience in SaaS technology, his passion for customer success, and his strategic mindset have made him a sought-after leader in his field. His commitment to fostering strong relationships with customers and mentoring emerging talent continues to drive his success as an executive. With a proven track record of scaling businesses and cultivating high-performing teams, Brian remains steadfast in his mission to achieve excellence in every endeavor he undertakes.
Location
People also viewed
Related People
Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.