Newlands college

Major Account Manager: Helping Wellington organisations to control printing costs and streamline business processes.

I help organisations to understand and control office operating costs as well as determining more effective ways to manage their document processes and storage. In this role, I manage key relationships with numerous Wellington businesses. Responsibilities include: - Analysing clients’ business workflow processes and document management needs. - Evaluating current performance and suitability of all installed equipment and solutions. - Identifying any problem areas, provide recommended solutions (with supporting documentation). - Pro-actively seeking out opportunities for improvements such as cost savings, increased efficiency and productivity. - Conducting meetings as required with key client staff members to review product and service performance levels and plan for future development. - Promoting environmentally responsible business practices. Ricoh streamlines the way businesses work, to help them become more efficient, profitable and share knowledge more effectively.  How Ricoh New Zealand adds value to Kiwi organisations, large and small, public and private: * Ricoh’s award winning printers and scan/print/copy/fax multifunctional devices save staff time with their ease-of-use and automated toner ordering. Their environmental credentials lower the office’s carbon footprint. * Ricoh IT Services take care of all the hassles around IT, so that clients can focus on their jobs. We provide a truly fixed price managed service to monitor, maintain and fix servers, network and end user systems.  * Ricoh Business Solutions transform paper-intensive processes into efficient digital workflows; leading to increased productivity and decreased errors.  *Ricoh production printers deliver outstanding reliability, image quality and media versatility.

Ricoh New Zealand Limited

Major Accounts Manager - Helping organisations to control printing costs and streamline processes

Key Responsibilities•	Business development with a focus on securing new accounts•	Sales of computer systems and storage solutions•	Prospecting for new clients in the SME sector•	Management of new opportunities through to contract signing

Business Computing Limited

Account Manager

Key Responsibilities•	Responsible for overall service delivery, ensuring high customer satisfaction•	Coordination of help desk and technical support staff•	Escalation of incidents•	Tracking of service level agreement (SLAs) and KPI against each individual contract, with monthly reporting to the client•	Account management of smaller clients that were not assigned a separate account manager