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Alexandra MacCormac
Customer Service Manager at Weyerhaeuser
Professional Background
Alexandra MacCormac is a dedicated professional with an extensive background in customer service management, coaching, and health and wellness. Currently serving as the Customer Service Manager at Weyerhaeuser, Alexandra excels in delivering exceptional customer experiences while maintaining the highest standards of operational efficiency. Her diverse work history includes significant roles at Rover.com and Healthways, where she honed her skills in customer experience management and health coaching.
With her experience as Customer Experience Manager I at Rover.com, Alexandra developed innovative strategies that enhanced user satisfaction and streamlined processes. She has a proven track record of fostering positive relationships with clients and understanding their needs, which continues to inform her customer service philosophy.
Previously, as Coaching Operations Manager at Healthways, Alexandra was responsible for overseeing coaching initiatives that helped individuals lead healthier lifestyles. This role aligned perfectly with her academic background in Kinesiology and Psychology, which she pursued at Washington State University. Her expertise in health and wellness is further exemplified through her experience as a Lifestyle Health Coach, where she provided personalized guidance to clients looking to improve their overall well-being.
Adding to her dynamic portfolio, Alexandra served as the Athletic Supervisor at Pullman Parks and Recreation, where she focused on youth sports and community engagement, promoting healthy and active lifestyles within her local community. In each of her roles, Alexandra has demonstrated a commitment to empowering individuals and enhancing their quality of life through informed health choices and exceptional service.
Education and Achievements
Alexandra MacCormac's academic journey began at Washington State University, where she studied Kinesiology, Psychology, Health, and Wellness. This interdisciplinary education provided her with a comprehensive understanding of physical health, mental well-being, and the various factors that influence individual wellness. Through her studies, she cultivated essential skills that have been instrumental in her professional endeavors, particularly in coaching and customer management roles.
Her ongoing commitment to personal and professional development is reflected in her achievements throughout her career. Whether working with individuals to promote healthier lifestyles or managing customer experiences for global brands, Alexandra's ability to connect with people and address their needs remains unparalleled. She consistently seeks new learning opportunities to stay at the forefront of trends in health, wellness, and customer service.
Achievements
- Leadership in Customer Service: As a Customer Service Manager at Weyerhaeuser, Alexandra effectively leads her team to meet and exceed departmental goals, consistently improving customer retention and satisfaction rates.
- Innovative Solutions: At Rover.com, she implemented new customer experience strategies that significantly impacted user engagement and satisfaction, showcasing her ability to think creatively and adaptively in a fast-paced environment.
- Health & Wellness Advocate: In her role at Healthways, Alexandra played an integral part in numerous health initiatives that educated clients on the importance of lifestyle changes, demonstrating her passion for promoting overall wellness in individuals and communities.
- Community Engagement: Her stint as Athletic Supervisor at Pullman Parks and Recreation highlights her commitment to fostering a sense of community and encouraging youth involvement in sports, reflecting her strong belief in the benefits of physical activity for overall health.
- Coaching Excellence: As a Lifestyle Health Coach, Alexandra inspired many to take charge of their health, guiding them in making sustained lifestyle changes, thus contributing positively to their lives.
Overall, Alexandra MacCormac's career is marked by her dedication to improving customer experiences and promoting health and wellness. With her education in kinesiology and psychology, combined with extensive experience in management and coaching, she continues to be a valuable asset in any organization she is part of.