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Agnieszka Kostyszyn
Global Operation Manager at BCD Travel USA LLC
Professional Background
Agnieszka Kostyszyn is a seasoned professional in the travel and tourism industry, with extensive experience in operations management and account management. Currently, she serves as the Global Operation Manager at BCD Travel USA LLC, where she oversees crucial operational aspects of one of the leading travel management companies in the world. Her rich career journey reflects her deep understanding of the travel sector and her commitment to enhancing customer satisfaction through effective management practices.
In her previous roles, Agnieszka built a solid foundation in operational excellence. She started her career at Rosenbluth International, where she quickly progressed from an International Agent to an International Supervisor. This early exposure to the travel industry allowed her to develop critical skills in customer service, international travel logistics, and team leadership. As a Leader in Learning at Rosenbluth International, she utilized her expertise to train and mentor new employees, ensuring they received the necessary foundation to thrive in the fast-paced world of travel management.
Agnieszka’s management acumen was further honed during her time at CWT, where she held the position of Operation Manager. In this role, she successfully managed a team, focusing on operational efficiencies and relationship management, which ultimately led to enhanced client satisfaction and service delivery. Following her time at CWT, she returned to BCD Travel, where she initially worked as the Manager of Operation and Account Management/Tvl Manager before ascending to her current leadership role.
With each step she takes in her career, Agnieszka has demonstrated a strong ability to navigate complex challenges, foster effective communication among teams, and drive operational success, all of which contribute to her status as a respected leader in the travel industry.
Education and Achievements
Agnieszka’s educational background laid a strong foundation for her career in travel management. She earned a Bachelor of Applied Science (B.A.Sc.) in Tourism and Travel Services Management from Widener University. This program equipped her with critical insights into the travel industry, including operations, marketing, and customer service, which have proven invaluable throughout her career.
In addition to her bachelor's degree, Agnieszka has further expanded her professional knowledge through the Cornell Certificate Program in Leadership Essentials at Cornell University. This prestigious program is known for developing future leaders who can inspire teams, manage change effectively, and bring out the best in their organizations. The skills she acquired during this program have significantly enhanced her leadership capabilities, empowering her to lead diverse teams globally with confidence and innovation.
Achievements
Agnieszka Kostyszyn is known for her dedication to excellence in the travel industry. Her notable achievements include leading major operational projects that improved efficiency and customer satisfaction rates significantly. This has not only elevated BCD Travel's service delivery but also positioned the company as a trusted partner among its clients worldwide.
Her ability to leverage her educational background in tourism management and leadership has allowed her to navigate the evolving landscape of travel effectively. She has consistently been a source of inspiration for her colleagues and mentees, fostering an environment of growth and collaboration in the teams she has managed. Agnieszka's contributions to the travel industry are profound, reflecting her commitment to creating exceptional travel experiences and her firm belief in the power of teamwork and continuous learning.
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