York University

Technion - Israel Institute of Technology

Manager, Loyalty and Rewards at RBC

Manager, Loyalty and Rewards

- Coordinated testing activities for several projects for supplier changes and loyalty transformation• Managed an inventory of over ~$20MM for RBC Rewards gift-cards program• Maintained the internal RBC Rewards catalogue and supported sale set-ups• Acted as a liaison between suppliers and RBC for client escalations and file transfers

Assistant Manager, Loyalty Operations

- Removed non-value add tasks using Lean Sigma Six, reducing 80 hours of work capacity/month and minimized task duration by 40%.• Led efficiency reviews and process simplifications using agile approach.• Created a learning plan and facilitated skill building workshops.

Business Associate, Card Operations and Supplier Management

- Provided consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC's) .• Created documentation for issuance of mortgages for large commercial clients.• Ensured that all documents/data are examined for completeness and accuracy, and took appropriate steps to correct them.

Account Service Agent, Commercial Mortgage

- Ensured adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures. •	Exercised due diligence in following operational risk policies, procedures, standards and guidelines.•	Trained new summer students on several processes and reviewed their work.•	Performed registrations for commercial transactions and verified insurance information for clients.

Account Service Agent, Diary and Registrations

- Organized nine days of activities for around 200 incoming students which helped them to know each other and the campus.•	Delegation of work among a team of 70 Orientation leaders.•	Planned a smooth Academic Orientation for 300 students. •	Built strong professional relationships with external and internal affiliates of Lassonde School of Engineering.