Karen Radford is a highly experienced Joint Executive Director/Owner at Anzacare, an organization that specializes in healthcare products. She is responsible for sales and marketing, as well as quality management systems management. Karen's background in BCA from Queen Margaret College and Victoria University of Wellington is indicative of her educational achievements. She has gained enough skills and expertise to oversee annual visits, support and sponsorship of events, and back up service for technical and patient management issues. Karen's attendance at medical conferences is crucial for trade exhibitions and seminar participation, which accounts for a significant part of her annual calendar. In addition, she is responsible for educating her customer service team, informing social media blogs and online customer support services. Karen's experience in channel and market development is remarkable as she continuously looks to develop and expand the company's reach. Lastly, her experience in carrying out internal audits, procedure evaluation, and regulatory review plays a vital role in managing the QMS customer and product risk processes, a crucial aspect of the annual ISO13485 accreditation.